A few months ago, we decided that in order to better serve our customers, we should take on the same work schedule as them, namely beginning work at about 7:00 every morning. We did not finish this thought by deciding to end the day at 3:30 as our customers do, and remain in the office until 6:00, 7:00, 8:00, even later on some days. This is the thing: nothing ever happens between 7:00 and 9:00 in the morning. No one ever calls. No one sends us email. We know our customers are out there working at this time, but maybe they just have something else to worry about in these two hours.
Thus, coming in at 7:00 in the morning is a complete waste of time if we end up staying late anyway. Of course, there are tons of other stuff we do between 7:00 and 9:00, but the reason behind coming in this early was to be there for our customers. Where are they?
It seems more to me that the decision to be in early was nothing more than one co-worker’s effort to display her “power” (which she confuses with “managerial ability”) over those about whom it is well-known they are not morning people.