I’m getting some practice working with customer service people. I was having some problems with my printer, and customer service said that I had to buy a new color container cartridge. For this printer, there is a container cartridge that holds two smaller ink cartridges. You can’t buy the container cartridge separately, so if there’s something wrong with the container, you have to buy the two smaller ink cartridges with it. The ink doesn’t last nearly long enough for its $50-plus price tag.
I felt it was worth a try to ask them to send me a free container cartridge. They agreed. Can you imagine, they wanted to keep me as a happy customer!
I should have asked for a new printer.
