I headed to the Verizon Wireless store this weekend to have my phone’s software upgraded. I took Denise‘s phone with me, as well, so I could get it all done at once. At 2:30, I handed them the phones (Motorola T720s). The helpful girl at the service desk said I should come back in one hour because each phone took twenty minutes to reprogram. This interesting interpreation of mathematics should have alerted me right away. I shopped a little, and I later came back at the prescribed time. At 3:30, I was told that I should go away for another hour and then come back. More shopping ensued. I headed back at 4:30, with the hope of finally being able to pick up my phones. Yes! They were finished.
But there was a problem. Although Denise’s phone was fine, my phone wouldn’t “take” the new software. I don’t know what they did to it, but it’s gone. So they replaced the phone with a refurbished T730 — a model up from my T720, but otherwise an identical phone. They weren’t able to salvage my telephone number directory or illegitmate ring tones (MIDI files) that I loaded to the old phone by hacking into it with Motorola’s own PST software, so when I got home, I reloaded everything back in.
When I woke up the next morning (okay, close to noon, I guess — I have to make up for all the sleep I miss during the week doing homework) I discovered the phone was screwed up. The screen stayed garbled, even after removing the battery and replacing it after a few minutes. I convinced Darren to take me to the Verizon Wireless store to have them take a look at it. They ended up replacing the phone again. It seems to be working now, but I’ll have to see how it holds up after being charged overnight.
All this was just to have my Motorola T720 upgraded to the less-buggy T730 version of the software. I wish I could have just done it myself.
Um… maybe it’s all the hacking?
Well, I thought of that, but it shouldn’t be. I would think that the phone would stop working right after being hacked if that were the case. But this phone model has a history of acting strange, so I’m fairly confident it’s not anything I did to it. :>
From what I’ve been reading at Wirelessadvisor.com, it’s not all the hacking. The T720/730 is buggy hardware AND software, and it seems that many users have had issues with it, including a few exactly like what you’ve described. Besides, technically speaking, it’s not hacking, since Spike’s been using Moto’s own software to upload his data. The software doesn’t know you’re not VZW.